At DEMI DIEUS, we are committed to providing you with an exceptional shopping experience. Please review our policies below to understand how we handle returns, refunds, and cancellations:
Refund Policy
- DEMI DIEUS is not responsible for any damage after the delivery of the products.
- For claims regarding missing items, leakage, breakage, damage, or incorrect products, an unboxing video with the original packaging is mandatory.
- In case of a refund claim, contact our customer care team at +91 9311772317 or email us at sales@demidieus.com with the subject line âRefund For [Order Number]â and attach necessary images/videos supporting your claim.
- If the package appears tampered with, damaged, or defective upon delivery, refuse to accept it from the delivery partner and contact our customer care immediately.
- If your order is marked as delivered but not received, report this to our customer care team within 3 days of delivery status. No refunds will be processed after this period.
- Delivery charges are non-refundable.
- For cash-on-delivery (COD) orders, refunds will be credited to the bank account provided by the customer within 4-7 working days after approval.
- Refund claims must be made within 24 hours of order delivery with all necessary evidence.
- Once accepted, refunds may take up to 15 days to process and credit.
- DEMI DIEUS will share all refund transaction details, including screenshots and transaction IDs, upon initiation.
Return Policy
- Due to hygiene and safety concerns, opened or used products cannot be returned.
- DEMI DIEUS products contain active ingredients; damages caused by neglect, improper usage, or sensitivities to ingredients are not covered under this policy. Patch testing is recommended as mentioned on the product labels.
- In rare cases of transit damage (leakage, broken items, or missing components), a refund or exchange can be initiated after thorough verification.
- Damaged products must be reported to customer care within 24-48 hours of delivery.
Cancellation Policy
- Orders can only be canceled before dispatch from our warehouse. A gateway charge of 2.5% will be deducted for such cancellations.
- Prepaid order refunds for cancellations will be credited to the original payment method within 15 days of acceptance.
- Orders cannot be canceled once shipped. For prepaid orders returned to us post-shipping, a fee of âč75 will be deducted.
FAQs
Q.1) After acceptance of cancellation/refund, how long will it take to receive my funds?
- Refunds for prepaid orders will be credited to the original payment method within 15 days of cancellation acceptance.
- For COD orders, refunds will be processed to the bank account provided by the customer within 4-7 working days.
- All refund details, including transaction IDs, will be shared by DEMI DIEUS once the refund is initiated.
Q.2) Does the policy cover opened/used products?
- No, opened or used products are not covered under this policy. Only claims for missing items, leakage, broken, or damaged products will be entertained.
Q.3) How can I cancel my order if placed by mistake?
- Orders placed by mistake can be canceled through the checkout order confirmation page within the first few hours. Alternatively, you can contact customer care at +91 9311772317 or email us at sales@demidieus.com for assistance.
We value your trust and strive to provide the best products and service. For further assistance, please donât hesitate to reach out.
My Closet â Your Personalized Fragrance Collection, a luxurious fragrance experience tailored just for you. Choose four fragrances from our curated selection of 20ml options to create your custom fragrance wardrobe, perfect for expressing your unique style wherever you go. It is compact and travel-friendly, so you can indulge in luxury on the move.
Pick any 4 fragrances of 20ml each
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Vibe: It opens with the refreshing zest of citrus and a touch of green notes.
The heart notes consist of warm spices and delicate florals, offering a balanced sophistication.
With the long-lasting charm of woody and musky notes in the base, this fragrance leaves a powerful impression of elegance and authority.
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O.G.: It opens with a refreshing blend of mint, sea water, and green notes.
The heart notes consist of aromatic geranium, calming lavender, and delicate jasmine for a timelessly cool vibe.
With the long-lasting charm of musk, cedarwood, and amber in the base, this fragrance evokes the feeling of an ocean breeze.
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Smalt:Â It opens with the rich aroma of whiskey paired with spicy undertones.
The heart notes consist of smoky leather and earthy tobacco, adding depth.
With the long-lasting charm of woodsy and smoky notes in the base, this fragrance exudes confidence and mystery.
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Fuel: It opens with a burst of citrus, led by bergamot and lemon for a fresh, lively introduction.
The heart notes consist of pepper and fresh spices, adding a bold and intriguing layer.
 With the long-lasting charm of cedarwood, amber, and musk in the base, this fragrance brings an earthy warmth and sophistication.
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Fire: It opens with** the richness of oud, saffron, and rose.
The heart notes consist of warm amber and incense, creating a luxurious feel.
With the long-lasting charm of musk, woody notes, and patchouli in the base, this fragrance is both grounding and enchanting.
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Oud: It opens with spicy and floral hints.
The heart notes consist of lush rose and saffron, bringing an opulent touch.
With the long-lasting charm of oud, musk, and woody accords in the base, this fragrance is warm and mysterious.
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Diva: It opens with sweet, fruity florals that bring brightness.
The heart notes consist of romantic rose and classic jasmine.
With the long-lasting charm of patchouli and musk in the base, this fragrance leaves an elegant impression.
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Dawn: It opens with the sweet innocence of orange blossom and peach.
The heart notes consist of jasmine, tuberose, and ylang-ylang for a floral elegance.
With the long-lasting charm of musk, sandalwood, and vanilla in the base, this fragrance wraps you in sensual warmth.
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Bold: It opens with the warmth of tobacco and a touch of spices.
The heart notes consist of vanilla, cocoa, and tonka bean, adding sweetness and depth.
With the long-lasting charm of dried fruits and woody notes in the base, this fragrance embodies sophistication.
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Dusk: It opens with sparkling champagne and sweet starfruit.
The heart notes consist of peony and jasmine, adding floral elegance.
With the long-lasting charm of almond crĂšme and musk in the base, this fragrance leaves a warm, memorable finish.
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Fleur: It opens with the freshness of yuzu and pomegranate.
The heart notes consist of peony, magnolia, and lotus, bringing a soft floral touch.
With the long-lasting charm of amber, mahogany, and musk in the base, this fragrance leaves a delicate yet grounding impression.
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OUD:Â It opens with vibrant bergamot and sweet orange.
The heart notes consist of cedarwood and lavender, creating balance.
With the long-lasting charm of oud and musk in the base, this fragrance radiates warmth and mystery.
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